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Contact Freshtel Freshtel
Help

Email enquiries

Enquiry:  info@freshtel.net

Sales:  sales@freshtel.net

Support:  support@freshtel.net

Fax enquiries

Fax:  +61 3 8610 1964

Business hours

9 am - 4:30 pm
Business days

Help & Support

Welcome to the home of Freshtel help and support

We understand that VoIP is a new concept for some, and old-hat for others. At some point no matter what your experience you may need assistance. This information is here to help!

Here you have access to all our support documentation, which is all you need to get up and running. These documents will help you get on line and stay on line, and are continually being updated to be as relevant as possible.

Our Customer Support Centre may refer to these documents when assisting you whilst on a call – they are all designed to make things as easy as possible for you!

Network alerts

  • Firefly 3.2 is now available for download. See the getting started guide for more information.
  • Freshtel releases Siemens "PC Off" VoIP & PSTN phone. Support documents can be found here
  • Linksys PAP2 users should ensure they are running the latest firmware version to ensure optimum call quality. Please see here for more information on upgrading firmware.
  • Click here for service updates.

Voicedot Compatible