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Freshtel hardware - Frequently asked questions

Frequently Asked Questions

Freshtel hardware

General hardware questions

Freshtel 1040 internet phone Headset

Freshtel 2070 internet phone Handset

Freshtel 4030 Stickphone™

Freshtel 3010 ATA Internet Telephone Adapter

What Freshtel hardware is available?

Freshtel currently sell our 1040 Headset, the 2070 USB handset, the 4030 Stickphone and the 3010 ATA.

The 1040 Headset is an audio headset that is plugged into your sound card.

The 2070 USB Handset is a USB sound device that bypasses your sound card completely, and allows you to dial more like a standard phone.

The 4030 Stickphone is a USB Memory Stick and sound device that comes pre-loaded with the Freshtel internet phone – simply plug it in and it will autorun.

The 3010 ATA is typically connected to your internet connection, rather than your PC. It allows you to use Freshtel with any standard home phone, including cordless phones.

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Do I need Freshtel hardware to use the Freshtel network?

No. If you have a Freshtel account and the Freshtel internet phone softphone on your PC, you simply need some sort of microphone and speaker to use our service. While our hardware is designed and tested for use on our network, you can certainly use third-party hardware on Freshtel if you wish.

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What is the warranty on Freshtel hardware?

All Freshtel hardware comes with a 12-month warranty.

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Where can I get Freshtel hardware?

You can order Freshtel hardware through our online shop. Freshtel hardware is also available from leading retailers including Officeworks, Clive Peeters, JB HI-Fi, Radio Rentals and Bing Lee.

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I have my own hardware, can I use it with your service?

Yes. While our hardware is designed and tested for use on our network, you can certainly use most third-party hardware on Freshtel.

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Can I use Freshtel hardware on other services or applications?

Yes. None of our hardware is locked to our service. You can use our hardware on any other service supporting the same protocols as Freshtel. Please note that the 2070 USB handset is designed for use on our network, and the keypad and screen may not function correctly on other services.

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What do I need to use the 1040 Headset?

The 1040 Headset simply plugs into the microphone and speaker ports on your soundcard or the front of your PC. You will need to have a working internet connection and the Freshtel internet phone softphone running on your PC in order to use the 1040 with Freshtel.

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Can I use my speakers with the 1040 Headset?

Yes. You may need a 3.5mm splitter or double-adapter in order to have both the 1040 and the speakers plugged in at the same time.

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What do I need to use the 2070 USB phone?

The 2070 USB phone simply plugs into any free USB port on your PC. We do not recommend using the 2070 through a USB hub. You will need to have a working internet connection and the Freshtel internet phone softphone running on your PC in order to use the 2070 with Freshtel.

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How do I set up the 2070 USB phone?

After plugging in the 2070, the Freshtel internet phone will display a dialog box saying that it has found a new USB Audio Device. Click ‘OK’, and the 2070 will be set up as the default sound device for the Freshtel internet phone softphone – you’ll be ready to make calls!

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Where’s the '+' key on the 2070 USB phone?

On the 2070 USB phone, the '+' key is replaced by the '*' key in the bottom left of the keypad. It will have exactly the same effect as typing '+' on your keyboard when dialling.

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How do I dial with the 2070 USB phone?

As the 2070 USB phone includes a keypad, you can dial directly from the phone without needing to see the PC screen. The number that you’ve dialled will be displayed on the LCD screen. Remember that the '*' key replaces the '+' key on the 2070 keypad.

If you prefer, you can still dial directly through the Freshtel internet phone softphone using your keyboard.

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Can I use my speakers with the 2070 USB phone?

Yes. After setting up the 2070 USB phone:

  1. Go to Start Menu > Control Panel > Sounds and Audio Devices.
  2. Go to the Audio tab.
  3. Set the default devices for both Sound Playback and Sound Recording to your default sound device – for example, Realtek or Cmedia. In any case, make sure that they are not set to USB Audio Device.
  4. Go to the Voice tab.
  5. Set the default devices for both Voice Playback and Voice Recording to your default sound device – for example, Realtek or Cmedia. In any case, make sure that they are not set to USB Audio Device.

At this point, only Freshtel should be set up to use the 2070 USB phone. All other sound will be output from your speakers.

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Does the 2070 USB phone use my sound card?

No. In effect, the 2070 USB phone is a USB soundcard. It does not use your existing sound card in any way. This is especially useful if you’re experiencing poor sound quality through your existing sound card, as the 2070 bypasses it completely.

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Can I attach the 2070 USB phone to a USB hub?

While the 2070 USB phone can be connected to a powered USB hub, we recommend that you attach it directly to a free USB port on your PC.

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Can I use the 2070 USB phone on other services?

Yes. The 2070's speaker and microphone can be used with any application or service. However, the screen and keypad may not work on other services, as they’ve been designed especially to integrate with the Freshtel internet phone softphone.

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What do I need to use the 4030 Stickphone?

The 4030 Stickphone simply plugs into any free USB port on your PC. We do not recommend using the 4030 through a USB hub. You will need to have a working internet connection in order to use the Stickphone with the Freshtel internet phone softphone. You do not need to have the Freshtel internet phone softphone installed on your PC to use the 4030 Stickphone – the 4030 contains a special version of the Freshtel internet phone softphone which will autorun when it is plugged into a USB port.

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How do I set up the 4030 Stickphone?

Plug the hands-free speaker and microphone into the 4030. After plugging the 4030 Stickphone into a free USB port, the Freshtel internet phone softphone will autorun and ask for your Freshtel number and password. Once you have entered these, your Freshtel number and password will be saved on the Stickphone for future use.

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Can I store other files on the Stickphone?

Yes. The 4030 Stickphone is a 128MB Memory Stick, and more than 120MB will be available for other files.

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Do I need to install any software on a PC to use the Stickphone?

No. The Freshtel internet phone softphone runs directly from the 4030, and there is no need to install any software to use it.

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Can I just unplug the Stickphone?

Yes. Once unplugged, the Freshtel internet phone softphone will close, so that other users cannot use your Freshtel account.

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What do I need to use the 3010 ATA?

You will need a free Ethernet port on your router or PC, a power point, and any home phone handset.

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How do I set up my 3010 ATA?

Unlike other Freshtel hardware, the 3010 ATA is typically plugged directly into your Internet connection, rather than your PC. For example, you might plug your 3010 ATA into your router or modem/router, allowing you to make and receive calls even if your PC is turned off. If you do wish to attach the 3010 ATA directly to your PC, you will need a crossover Ethernet cable and your PC will need to be turned on in order to use the 3010 ATA.

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Can I attach any phone to the 3010 ATA?

You can attach any standard home phone to a 3010 ATA. For example, you might want to use a DECT base station with several cordless handsets.

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Does my computer need to be on to use the 3010 ATA?

Only if you’ve got the 3010 ATA directly attached to your PC. If your 3010 is attached to a router or modem/router, your PC will not need to be on.

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Can I use the Freshtel internet phone softphone as well as the 3010 ATA?

Yes. You can make calls through the Freshtel internet phone softphone installed on your PC and a 3010 ATA on your home network at the same time. However, you cannot use the same Freshtel number and password on both devices at the same time. A Freshtel number can only be active at one point on our network at any one time. So you’ll need to have one Freshtel number in the 3010 ATA and another in the Freshtel internet phone.

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How do I log in to the 3010 ATA?

  1. Dial *** on the handset attached to the ATA.
  2. Write down the IP address that the ATA will read out to you through the handset.
  3. Open a web browser such as Internet Explorer or Firefox on your PC.
  4. In the address bar, enter the IP address you wrote down earlier.
  5. The default username and password are both admin

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How do I adjust the volume on the 3010 ATA?

After logging in to your 3010 ATA, go to the General tab. You can change the speaker and microphone setting to make them quieter or louder. The phone handset attached to the ATA may also have its own volume control. You can test your microphone volume level by calling our Echo number *1001 from the 3010 ATA.

Remember to click the Save Changes button and reload the 3010 ATA after making any changes.

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How can I reset the 3010 ATA?

You can reset the 3010 ATA to its factory default settings by dialling **3 on the attached handset, then pressing 1 when requested to confirm.

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How do I change my login details on the 3010 ATA?

After logging in to the 3010 ATA, go to the Provider tab.

The server is gateway.freshtel.net
The User ID is your Freshtel number.
The password is your Freshtel password.

Remember to click the Save Changes button and reload the 3010 ATA after making any changes.

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Why does my 3010 ATA have an IP address of 0.0.0.0?

Make sure that your 3010 ATA is plugged in properly. If your ATA is connected to the internet, then you may have a static IP address. If so, you’ll need to manually set the 3010 ATA to have a static IP address as detailed in the 3010 ATA Configuration Guide. If you’re attaching your 3010 ATA directly into an Ethernet port on your PC, you’ll need to set up Internet Connection Sharing for the ATA, and use a crossover Ethernet cable instead of the included Ethernet cable.

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How do I assign the 3010 ATA a static IP Address?

The 3010 ATA Configuration Guide has detailed instructions on how to do this.

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What does the light on the 3010 ATA mean?

If the light is flashing red, then the ATA is powering up. If it is flashing orange, the ATA is trying to connect to the Freshtel network. If the light is solid green, then the ATA is connected to the Freshtel network. If the light is blinking green, then the handset is off the hook.

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How do I use the 3010 ATA on a non-Australian phone?

After logging into the ATA, go to the General tab. Set the Impedance to the desired region. If using the ATA outside Australia, you’ll need to set the Progress Tones to the appropriate region.

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Will faxes work over the 3010 ATA?

Some fax devices have issues transmitting and receiving through VoIP services. If you wish to try using fax on a 3010 ATA, you’ll need to set the codec to G.711, which will require at least a 512/128k broadband connection. Please note that we cannot guarantee fax over our service.

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How do I get my voicemail on the 3010 ATA?

When dialling Freshtel numbers from an ATA, you will need to put a * in front of the number dialled. So to access your voicemail, you will need to dial *123.

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How do I call a Freshtel number from the 3010 ATA?

When dialling Freshtel numbers from an ATA, you will need to put a * in front of the number dialled. So to call the Freshtel number 8000 1234 (the Test number), you will need to dial *8000 1234.

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Can I use the 3010 ATA on a Mac?

While we do not provide support for Macs, there should be no difficulty in using the 3010 ATA on the same network as a Mac.

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How do I find the IP Address of the 3010 ATA?

After connecting the 3010 ATA, dial *** on the handset. The 3010 ATA will read out its current IP address.

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How can I improve the audio quality on the 3010 ATA?

If you have a broadband connection of at least 512/128k, you may wish to set the 3010 ATA to use a higher-bandwidth codec such as G.711 to improve audio quality. After logging into the 3010 ATA, go to the Network tab and set the connection type to LAN. This will set the 3010 ATA to use the G.711 codec by default.

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What protocols and codecs does the 3010 ATA support?

The 3010 ATA uses the IAX2 protocol, and supports the G.729, G.726 and G.711 codecs.

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Can I have my landline phone using the same handset as my Freshtel line?

Generally, no. While some home handsets do allow multiple lines to be attached, most home phones can only be attached to either your 3010 ATA or your wall socket.

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Will I need any additional software to use the 3010 ATA?

No. In fact, we recommend uninstalling the Freshtel internet phone softphone if you have a 3010 ATA. You cannot have the same Freshtel number active at more than one point on our network at any one time.

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How do I dial landline numbers using the 3010 ATA??

To call the Melbourne number 03 9999 1234 you would simply dial 03 9999 1234. You could also add the Australian country code of 61, and dial 613 9915 6415.

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How do I dial mobile numbers using the 3010 ATA?

To call the Australian mobile 0400 123 456 you can simply dial 0400 123 456 or 61 400 123 456 (which is leaving out the 0 and replacing it with +61)

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How do I dial overseas numbers using the 3010 ATA?

To call the UK number 708 1234 5678 you would add the UK country code of 44, dialling 44 708 1234 5678.

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How do I dial 13 and 1300 numbers using the 3010 ATA?

To call the 13 number 13 1234 you could dial 13 1234 or 61 13 1234.

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How do I dial 1800 numbers using the 3010 ATA?

To call the 1800 number 1800 123 456 you could dial 1800 123 456 or 61 1800 123 456.

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Voicedot Compatible